Política de reembolso

SHWET Exchange‑Only Policy

Why We Don’t Offer Returns

Every SHWET piece is hand‑embroidered by over 2000 women artisans in Lucknow. Accepting returns risks unsellable stock and directly affects their livelihood. An exchange‑only model lets us:

  • protect each artisan’s fair wage

  • maintain ethical, zero‑waste production

  • guarantee you receive a flawless, perfectly fitted heirloom

Quick‑Glance Exchange Terms

Topic Details
Window 7 calendar days from delivery
Eligible items Unused, unwashed garments in original packaging with tags
Size or style swap Free 1‑time exchange (India). International customers cover return‑shipping.
Manufacturing defect We arrange a free pick‑up & priority replacement
Made‑to‑order / customized Final sale (no exchange)

Step‑by‑Step Exchange Process

  1. Email support@shwetartistry.com or WhatsApp +91‑9005517090 within 7 days.

  2. Share your order ID, item name, desired size/style, and photos if there’s damage.

  3. We schedule reverse pickup (India) or guide you on safe overseas shipping.

  4. Once quality‑checked, your replacement ships within 48 hours.

International Orders

We happily serve the US, UAE, UK, and beyond. Customers cover return postage; SHWET ships the replacement free via express courier.

Damage on Arrival

Report transit damage within 48 hours with photos; we’ll fast‑track a replacement at no extra cost.

Still Need Help?

Call/WhatsApp: +91‑9005517090
Email: support@shwetartistry.com